Lifecycle Service – personal, competent and close everywhere

We secure your peace of mind with our worldwide technical service, ensuring the preservation of your labeller's optimal performance and precision.

Lifecycle services advise and support you for the entirety of your machinery's life cycle. Our number one priority: Convenience. Our international service network provides assistance with our quick and easy response system.

2025 marked the launch of the newly aligned Compact Class within Krones AG

GERNEP GmbH became a subsidiary of Krones AG back in 2015. Since then, Krones has been bundling solutions for filling and packaging consumer goods in the low and medium output range in its Compact Class business segment. In view of the current transformation in the beverage and liquid food industry, Krones is realigning its profitable growth course in this segment.

The Compact Class consists of four different subsidiaries: GERNEP GmbH, KOSME Italy, KOSME Austria and the sales and service company KOSME FBA. These entities are now to be brought together under one roof. This process began with a joint development project for a new labelling machine by KOSME Italy and GERNEP GmbH.

“Our customers benefit from the increased use of synergies within the Krones Group.

Thanks to the expanded service network, we can respond even more quickly to our customers' needs worldwide. Importantly, the usual contact persons remain the same. And our proven GERNEP labelling machines will continue to be fully supported by our service technicians following the new development and renaming of the machine to Flectra."

Andreas Mühlbauer, Head of Service

Contact us:
KOSME Germany GmbH
Benzstraße 6
93092 Barbing / Germany
Service-Hotline:  +49 9401 9213-0
Service-E-Mail:    service.gernep@kosme.de

Our Lifecycle Services

Spare Parts

High-Quality Spare Parts for a Smooth Production

  • Global expeditions originating from Germany.  
  • Large inventory of stocked parts contributing to short delivery times.
  • A large range of in-house customized spare parts.
  • Guaranteed external component availability.

Initial Operation

Competent Commissioning through our Service Technicians

  • On-site system set-up and deployment.
  • Guaranteed smooth start to production.

Handling Parts and Conversions

Responsive to Market Trends

  • Investing in a brand-new machine is not always necessary. We assist with any conversions or extensions to upgrade current labelling machinery.
  • Quick removal of handling parts ensures efficient label changes.
  • Individual adjustment of new handling parts secure process reliability.

Maintenance at Customer Locations

Quality Management with Regular Inspections

  • Exhaustive inspection and professional reconditioning according to customer requirements.
  • Expertly coordinated planning and execution with skilled service staff.
  • Attain prolonged life cycle and operational capacity in machinery.

Remote Maintenance

Proven Remote Maintenance for Electronics Checks

  • Benefit from quick support without long travel times.
  • Parameter and function checks of machine controls and electronic components.

Repair

Express Emergency Assistance

September 9, 2025

  • Rapid repair of unexpected machine breakdowns.
  • Responsiveness of our qualified international service network to get machinery back up and running quickly.
  • Speedy shipping of parts (even by courier service).

Upgrades

Stay Up-To- Date

  • Outdated machinery updates for compliance with new requirements.
  • Installation of the latest technological advancements on-site to bring machinery up to speed.

Trainings

Improved Line Efficiency Training

  • Operator training for optimal machine usage.
  • Training for new employees, new machinery integration, and continual training to remain up-to-date.

Inspection Contract

Optimal Planning Security through Inspection Contracts

  • Firmly defined inspection intervals for maintenance and overhaul.
  • Regulated spare parts supply.
  • Permanent service technician / contact person.

In-house Overhaul

Save Time and Costs with our In-house Overhaul Service

  • Service technician inspection, review, and return of faulty parts.
  • Reconstruction and re-installation of parts into machinery.
  • Modernization of the entire labelling machine.
  • Planned deployment of service technicians equates to cost-effectivity due to minimized risks and downtimes.

Line Relocation

Plan your Relocation with Us

  • Plan to change production locations or disposition within an existing site.
  • Relocation support with a competent project management team.
  • Services ranging from disassembly to reconstruction to initial production assistance for a smooth start.

Second-hand Machines

Investments in Labelling Machines don’t have to be Costly

  • Cost-effective solutions are available.
  • Constant rotation of second-hand machine stocks.
  • Manufacturer warranty applied to every refurbished machine.